ÔÚÏߺÚÁÏÃÅ

Terms and Conditions

Thank you for viewing the terms and conditions for ÔÚÏߺÚÁÏÃÅ. Please read these terms and conditions before ordering any of our hampers and if you have any queries regarding these terms and conditions we would be delighted to help via email at sales@britishhamper.com or phone on +44 (0)1522 581 581.

By making a purchase from www.britishhamper.com or by making a purchase from ÔÚÏߺÚÁÏÃÅ by phone or other means you are agreeing to be bound by these terms and conditions.

Advertised Prices

For complete customer satisfaction all hamper prices advertised on our website include the delivery cost to the destination you choose. Please note some hampers are not available for delivery outside of the European Union due to customs and excise restrictions.

If you require an itemised breakdown of the hamper cost and delivery cost please contact us.

Please refer to the sections below on Ordering and payment and Delivery for further information.

Ordering and Payment

Orders can be placed on our website, over the telephone or via email. We accept payment via most credit and debit cards directly through SagePay. Payments can also be taken on the website using PayPal.

If you order via email we will email you an invoice which will contain a link to SagePay where you can review the order and submit your credit or debit card details.

We can also take payment via BACS.

We take your security very seriously and all card details taken on the website are submitted to SagePay directly via their secure server. We do not have access to your card details for payments taken on the website. For orders taken over the telephone your card details are submitted by our sales team directly into SagePay and we do not store any of your card details.

All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.

All orders are subject to our acceptance and the contract is deemed as formed once we have sent you an email confirming dispatch. If we cannot dispatch your order for any reason we will let you know as soon as possible and a full refund will be provided.

Gift message

Every hamper order can be sent with a personal greetings card with a message of up to 250 characters. You are prompted at check out for the message, however if you have not filled in the gift message section we will send the card blank. 

Delivery

All hamper prices advertised include standard delivery to the destination of your choice. Simply select the country you wish to deliver to from the drop down box and the price for the hamper and delivery will be displayed.

All deliveries are made by reputable international couriers such as FedEx and UPS and tracking is provided. (This does not include delivery to British Forces Post Office (BFPO), please see the section below on BFPO deliveries)

We aim to dispatch all orders within 48 hours of receiving payment.

Please view Delivery Explained for information on timings, options and available delivery destinations.

UK Mainland

All advertised hamper prices are shown as default to include standard delivery to mainland UK. As a guideline your hamper should be delivered within 4 working days using standard delivery.

Next day delivery is also available for most mainland UK addresses. Orders received by 12pm (GMT) Monday to Thursday can be dispatched for next day delivery subject to a surcharge.

On orders received by 12pm (GMT) on a Friday the goods will be dispatched for delivery the following Monday to most mainland UK addresses subject to a surcharge.

UK Highlands & Islands

When ordering a hamper for delivery to the following locations please select delivery to UK Highlands & Islands in the drop down delivery country box on the hamper page;

Scottish Highlands postcodes – AB31 to AB38, AB41 to AB45, AB51 to AB56, FK19 to FK21, IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, HS1 to HS9, KA27, KA28, KW1 to KW3, KW5 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49, PH50, ZE1 to ZE3

Western Isles

Orkney & Shetland

Scilly Isles

Isle of Man

Please note there is no next day service available for these locations and the guide delivery timescales are 3 – 6 working days.

European & Overseas delivery

We deliver our hampers to the majority of Europe and a number of worldwide destinations. Please see our Delivery explained page for delivery locations and timescales.

Customs duties

From September 2016 our country specific prices now include customs and excise duty for all countries which will be paid for by ÔÚÏߺÚÁÏÃÅ.

The hampers available for delivery outside of the EU have been specially selected to be acceptable to the majority of customs and excise bodies around the world however customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.

Customs authorities may request personal information from the recipient of the hamper if they choose to inspect your parcel and failure to provide this information to Customs will result in the parcel being returned to ÔÚÏߺÚÁÏÃÅ. In this instance we are unable to refund the cost of postage and packaging. Please note that for all orders being delivered outside the EU you or the recipient are considered to be the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries may be subject to opening and inspection by customs authorities. Where your goods have been selected for inspection by Customs & Excise we cannot guarantee that your goods will arrive in the same condition as they were when dispatched.

Remote area surcharges

In some remote parts of the world there may be an extra cost for delivery which we are unable to quantify on our website. Areas include the Australian interior, parts of South America and other remote areas. Remote area charges are usually no more than £15 on top of the advertised delivered hamper price, however we will contact the customer prior to dispatch to confirm whether this additional fee is acceptable. If you are aware your intended delivery location is usually classed as a remote area by couriers please contact us for an accurate delivered hamper price.

Please note for some remote delivery destinations your hamper may be delivered by our courier to the nearest town's Post Office, where the local postal service will either deliver the hamper or store it available for collection. This is because the local postal service know the area and address details and is often the case for remote areas outside the cities in Australia and New Zealand.

BFPO deliveries

We are able to deliver to BFPO addresses, however please note hampers sent to Operation Telic and Herrick have a 2Kg limit, therefore please contact us for information on suitable hampers. Delivery to BFPO addresses can incur delays by the armed forces prioritising essential supplies beyond our control.

Once your hamper has been delivered by us to the BFPO central clearing office you will receive an email confirming that your order is on its way. Unfortunately after this point there is no further tracking available and we are unable to confirm receipt of your item.

Delivery to H.M. military bases in the UK and overseas is made via BFPO central clearing and we have no control over the delivery time and therefore we cannot be held liable for any loss caused by late or delayed delivery by the BFPO. However as a guide delivery to all BFPO Static Locations takes between 4 to 8 working days.

We will ensure your hamper is delivered swiftly to the BFPO central clearing however we cannot guarantee delivery times or the consequent expiry of food or drink items due to a delayed delivery and we cannot be held liable for any loss caused by late or delayed delivery.

We are not liable for any damage to your hamper or its content or losses arising as a result of such damage once the hamper has been collected from us. We will not be held liable for any loss caused to you by late delivery or damage to the products. In the event your hamper does not arrive when expected or if it has arrived damaged please contact us as soon as possible and we will investigate with the BFPO. It is also worth noting that before ordering you should consider the suitability of items that you choose to send to BFPO addresses for example chocolate to hot destinations or alcohol to countries where it is prohibited.

PO Box Deliveries

We are unable to deliver to PO boxes.

Weekend and Bank Holidays

Our standard delivery and next day delivery services do not include delivery on Saturdays, Sundays or bank holidays. If you require Saturday delivery to a mainland UK address please contact us via email at sales@britishhamper.com or phone on +44 (0)1522 581 581.

Tracking and signature

All of our hampers are delivered by reputable international couriers and require a signature upon delivery. (Please note this does not include deliveries to BFPO addresses).

If the recipient is not there to receive their parcel the carrier will leave a card with contact details so that redelivery or collection can be arranged. If the courier does not receive a response to the card they will return the hamper to us after 4 – 5 working days.

The courier is only responsible for delivering to the address that you have provided (or an immediate neighbour if nobody is at home). Where the courier has delivered the parcel to the address you provided we cannot accept responsibility if the intended recipient has moved, or lives elsewhere and the actual receiver refuses or fails to return the hamper.

Redirection of goods

Additional charges will be made for the redirection or redelivery of goods due to an address or postcode error.

Cancellation and returns

We are pleased to provide a seven day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the delivery charges (excluding any customs duties or fees) to you in full if you choose to cancel your order for any reason provided you comply with the terms as follow;

1. You inform us of your cancellation in writing by email to sales@britishhamper.com within 7 working days of delivery
2. The goods remain unused and component parts are unopened
3. You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely
4. You are responsible for returning the goods to us at your own cost
5. Refunds will be issued upon safe receipt of the item. Refunds are usually made to the card used to pay for the purchase.

Returns policy exceptions

We regret that you may not cancel or return;

1. Fresh food gifts or hampers (which include cheese, meat or fish)
2. Bespoke hampers
3. Orders to BFPO addresses cannot be cancelled once payment has been confirmed

Damaged or defective hampers

If you or your recipient has received a damaged or defective hamper or if we have made a mistake with your order the following terms apply;

1. 1. You notify us within 48 hours of receipt via phone on +44 (0)1522 581 581 or via email on sales@britishhamper.com
   2. When breakages occur during delivery we require photographic evidence from you to demonstrate the product is broken. If we are satisfied the product was broken during transit we will refund the price of the product in full.
   3. If required we will refund the cost of the hamper or damaged items in full or we will replace the hamper or damaged items. If the same hamper or items are not available we will replace with a hamper or items of equal or higher value.
   4. You will not be charged for the collection of your faulty or damaged item nor for the delivery of a replacement hamper.
   5. We will arrange collection of your damaged/faulty hamper at our cost through our own couriers. Please note that we are unable to reimburse the cost of returning an item to us under any circumstances if you arrange and pay for the items' return.
   6. If you arrange for us to collect an item from you or your recipient which, after being evaluated by us, is not considered to be damaged or defective we will deduct the cost of collection from your refund/replacement.
   7. The above cost of collecting and returning an item will be equal to its original, published delivery cost, including any applicable ‘out of area' surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

Damaged or defective hampers returns/refunds exceptions

On all deliveries sent to countries outside the EU we cannot provide a refund or provide a replacement product where damage or loss of items has been caused to the hamper by customs authorities or their agents.

Delays in delivery

We are not responsible for late delivery of any hampers or gift due to;

1. Incomplete or incorrect delivery addresses
2. Adverse weather conditions
3. Any other causes beyond our reasonable control such as delays in customs or to BFPO.  

Food and drink shelf life

In respect of all food and drink items (excluding meat, bakery products and chilled food) we guarantee a minimum shelf life of 28 days from the delivery date you request for the earliest dated product within the hamper unless the hamper is being sold on a specific promotion which compensates for the shorter shelf life.

Allergens

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. The majority of information is provided on the nutrition information label on each item however please contact us directly if you require further information.

Gluten Free Hampers

Our Gluten Free hampers contain products that are either naturally gluten free or have been specially made for a gluten free diet or have been certified as gluten free by the manufacturer. Please ensure the recipient of the hamper reads the nutrition information of each item prior to consuming and if you or the recipient of the hamper is in doubt over the gluten free status of any of the products please either contact us or the manufacturer directly. ÔÚÏߺÚÁÏÃÅ accepts no responsibility for any illness caused from consuming gluten contaminated products.

Diabetic Hampers

Our diabetic hampers contain products that are low in sugar however they should only be consumed in moderation and as part of the consumer's normal diet. ÔÚÏߺÚÁÏÃÅ accepts no responsibility for any illness caused by consuming the products within our diabetic hamper range.

Alcohol

Many of our hampers contain alcohol, therefore the minimum age you must be to order our hampers containing alcohol is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.  

By placing an order for any hamper containing alcohol the purchaser shall be deemed to have confirmed they and the recipient are at least 18 years old.

Product listings and item substitution

We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods and available products at any time. 

All of our hampers are fully itemised and fairly described however, in the event of supply complications we reserve the right to substitute any items with replacements of equal or higher value that may or may not be listed in the contents section of the product descriptions.

All photographic props such as glasses, plates and other crockery, cutlery and utensils are not included unless otherwise itemised in the hamper description.

VAT & Duty

All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is liable for VAT and therefore hampers may not incur standard VAT at the prevailing rate. 

Hampers usually have variable VAT rates because they include some food items which are zero rated. Please contact us if you would like a breakdown of the VAT.

Promotional Vouchers

We are pleased to provide a number of promotions throughout the year for which you may receive a voucher code. Only one voucher code can be redeemed against a single order and we are unable to retrospectively apply voucher codes to previous orders.

Copyright

All text, copy, graphics, logos, trading names, photographs and images presented on this website are the wholly owned property of ÔÚÏߺÚÁÏÃÅ Ltd. Any parties found to be using or copying any element of this website, our hampers or our product descriptions will be deemed to be infringing our copyright.

Links

Our website provides a number of links to other websites that we think may be of use to you. We are not responsible for the products or services provided by these websites (this does not affect your statutory rights against that third party).

Hamper and item pricing

We cannot guarantee the price of our products will be the same as that used by our affiliates, appointed re-sellers, agents or third parties. 

Complaints

Product complaints

In the unfortunate event you are not happy with one of our products please submit your complaint in writing to us at sales@britishhamper.com  or call us on +44 (0)1522 581 581. We will respond to you within 2 working days. We are not liable for third party product issues that are deemed to be beyond our control.

Delivery complaints

If you have a complaint about delivery please submit your complaint via email to sales@britishhamper.com or call us on +44 (0)1522 581 581 and we will acknowledge your complaint within one working day of receipt. We will then endeavour to resolve any delivery issues as quickly as possible. We aim to have resolved all issues within 5 working days to the satisfaction of our customers. We are unable to guarantee issues with overseas customs and excise departments will be resolved within this time frame however we will do our best to advise and resolve.

Law

These terms and conditions do  not affect your Statutory Rights.

These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Company information

ÔÚÏߺÚÁÏÃÅ is a trading name of ÔÚÏߺÚÁÏÃÅ Ltd. whose registered office is: 15 Newland, Lincoln, LN1 1XG, United Kingdom. The company registration number is 8577038 and the VAT registration number is 183 1234 27.

Our trading address is 80 Great Northern Terrace, Lincoln, LN5 8HJ and our telephone number is +44 (0)1522 581 581 and our email is sales@britishhamper.com